# Terms and Conditions Last updated: 3/10/2025 Welcome to The Fandom Nexus Store. By accessing and placing an order with us, you confirm that you agree to and are bound by the terms below. ## 1. Introduction These terms and conditions govern your use of shop.neverlandpodcast.com and your relationship with The Fandom Nexus Store (“we”, “us”, or “our”). Please read them carefully as they affect your rights and liabilities under the law. ## 2. Product Information ### 2.1 Print-on-Demand Products – All products are manufactured and fulfilled by Printful – Product images are mockups and actual products may vary slightly in color due to screen differences and printing processes – We strive to display the most accurate colors, but we cannot guarantee that your device’s display of any color will be accurate ### 2.2 Product Quality – Each item is printed on-demand when you place your order – Minor variations in print position, color, and size may occur as each item is individually produced – Product measurements may vary by up to 0.5 inches/1.27 cm ## 3. Ordering Process ### 3.1 Order Acceptance – Orders are subject to acceptance and availability – We reserve the right to refuse any order – Once you place an order, you will receive an order confirmation email ### 3.2 Payment – Prices are in USD – Payment is required at the time of ordering – We accept various forms of payment, I’m working on adding them all. – All prices include applicable sales tax/VAT ## 4. Shipping ### 4.1 Processing Time – Orders typically take 2-7 business days to produce – Shipping times vary by location and selected shipping method – International orders may be subject to customs fees ### 4.2 Shipping Costs – Shipping costs are calculated at checkout – Multiple items may ship separately – International customers are responsible for all customs and import taxes ## 5. Returns and Exchanges ### 5.1 Return Policy – We accept returns within 30 days of delivery – Items must be unworn, unwashed, and in original condition – Customer is responsible for return shipping costs unless item is defective ### 5.2 Defective Items – We will replace any defective item at no cost – Please contact us with photos of the defect within 30 days of receipt – Replacement items will be produced and shipped at our expense ## 6. Privacy and Data ### 6.1 Personal Information – We collect and process your data according to our [Privacy Policy] – Order details are shared with Printful for fulfillment purposes – We use secure payment processing systems ## 7. Intellectual Property ### 7.1 Copyright – All designs, artwork, and content are protected by copyright laws – Unauthorized use or reproduction is prohibited – Custom orders using copyrighted material require proof of licensing ## 8. Customer Service For any questions or concerns: – Email: podcast@neverlandpodcast.com – Response time: Within 24-48 business hours (as best as I can) ## 9. Changes to Terms We reserve the right to update these terms at any time. Changes will be posted on this page with an updated revision date. ## 10. Governing Law These terms are governed by the laws of Missouri, U.S.A. Any disputes will be subject to the exclusive jurisdiction of the courts of Clay County, MO.